FAQ

Frequently Asked Questions

1. Where do you deliver?

We currently deliver orders across the United Arab Emirates.

2. What delivery options do you offer?

We offer two delivery options within the UAE:

Standard Delivery:

- Delivery time: 2 to 5 business days
- Shipping fee: AED 20

VIP Express Delivery:

- Delivery time: Same day or within 24 hours, depending on order time, delivery location, and courier availability
- Shipping fee: AED 30

3. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for eligible orders within the UAE.

4. Why do you need my phone number?

We need a valid UAE phone number so our delivery team can contact you to confirm order details and deliver your shipment without delay.

5. Can I exchange my order?

Exchange requests may be reviewed if you contact us within 24 hours of receiving your order, and the item is unused, unworn, unwashed, and in its original condition.

6. Can I return my order?

Returns may only be accepted if the item arrived damaged, has a clear defect, or is different from what you ordered.

We do not accept returns for items that have been used, worn, washed, or damaged after delivery.

7. Can I return earrings or accessories?

For hygiene and safety reasons, earrings and some personal accessories cannot be returned or exchanged unless they arrived damaged or different from what you ordered.

8. What should I do if I receive a damaged or wrong item?

Please contact us within 24 hours of receiving your order and provide your order number with clear photos of the issue so we can review your request and assist you.

9. Can I cancel my order?

If your order has not been shipped yet, you can contact us as soon as possible and we will try to assist you depending on the order status.

Once the order has been prepared or handed over to the courier, cancellation may not be possible.

10. How can I contact Basma Styles?

You can contact us through the Contact page on our website or via the WhatsApp button available on the store.

11. Are shipping fees refundable?

Shipping fees are non-refundable unless the issue was caused by an error from our side, such as sending the wrong item or a damaged item.