Return & Exchange Policy

Return & Exchange Policy

At Basma Styles, we aim to provide a clear and comfortable shopping experience. Please read our Return & Exchange Policy carefully before placing your order.

Return or Exchange Requests

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 24 hours of receiving your order.

The item must be:

- Unused
- Unworn
- Unwashed
- In its original condition
- In its original packaging, if available
- With the original tag or label attached, if available
- Supported with clear photos of the issue and your order number

Returns

Returns may only be accepted in the following cases:

- The item arrived damaged
- The item has a clear defect
- The wrong item was sent

We do not accept returns for items that have been used, worn, washed, damaged after delivery, or are not in their original condition.

Exchanges

Exchange requests may be accepted if the item is eligible based on its condition and order details.

If you need a different size, please contact us. The request will be reviewed depending on product availability and the condition of the item.

Size Issues

Please check the size and product details carefully before placing your order.

If you are unsure about the right size, you can contact us before completing your order, and we will help you choose the most suitable size as much as possible.

Cash on Delivery Orders

For Cash on Delivery orders, please make sure your phone number and delivery address are correct.

Refusing to receive an order or not responding to the courier may affect your eligibility for future Cash on Delivery orders.

Non-Returnable or Non-Exchangeable Items

For hygiene and safety reasons, some items cannot be returned or exchanged, including:

- Earrings
- Personal accessories
- Used or worn items
- Washed items
- Sale or discounted items
- Gift cards

Exceptions may apply only if the item arrived damaged or was different from what you ordered.

Shipping Fees

Original shipping fees are non-refundable unless the issue was caused by an error from our side, such as sending the wrong item or a damaged item.

The customer may be responsible for return or exchange shipping fees unless the issue was caused by an error from Basma Styles.

How to Contact Us

To request a return or exchange, please contact us through the Contact page on our website or via the WhatsApp button available on the store.

Please include:

- Order number
- Clear photos of the item
- A short explanation of the issue

Basma Styles reserves the right to accept or refuse return and exchange requests based on the item condition and order details.