Terms of Service
Terms of Service
Welcome to Basma Styles.
By using our website or placing an order through our store, you agree to the following Terms of Service. Please read these terms carefully before completing your order.
Products
We make every effort to display product details, images, colors, prices, sizes, and availability as accurately as possible.
However, product colors or appearance may vary slightly due to screen settings, device type, lighting, or product photography.
Product descriptions, prices, offers, and availability may be updated at any time without prior notice.
Orders
When you place an order, you agree to purchase the product according to the details and prices shown at the time of checkout.
We reserve the right to accept, refuse, or cancel any order if there is an issue with product availability, payment details, delivery information, or suspected misuse of the store.
Please review your order details carefully before confirming your purchase, as cancellation may not be possible after the order has been prepared or handed over to the courier.
Prices and Payment
Prices are displayed in UAE Dirhams unless otherwise shown at checkout.
Prices and offers may change at any time without prior notice. This will not affect orders that have already been confirmed.
We may offer Cash on Delivery and other online payment methods depending on availability.
For Cash on Delivery orders, customers must provide a valid UAE phone number and complete delivery address.
Shipping and Delivery
We deliver within the United Arab Emirates.
Delivery time may vary depending on the selected shipping option, delivery area, order time, and courier availability.
Delivery times are estimates and may be affected by public holidays, high order volume, inaccurate address details, customer unavailability, or circumstances outside our control.
Returns and Exchanges
All return and exchange requests are subject to our Return & Exchange Policy.
Please review the Return & Exchange Policy before completing your order.
Customer Information
Customers are responsible for providing accurate and complete information, including name, phone number, delivery address, and any details required to complete the order.
Basma Styles is not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Website Use
You agree to use the website for lawful purposes only.
You may not misuse the website, attempt unauthorized access, copy images or content, or use the store for any illegal or harmful activity.
Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time by updating this page.
Your continued use of the website after any changes means you accept the updated terms.
Contact Us
If you have any questions about these Terms of Service, you can contact us through the Contact page on our website or via the WhatsApp button available on the store.